QUESTIONS?

WEDDING

I PURCHASED MY WEDDING ANNOUNCEMENTS/CHANGE THE DATES, WHAT'S NEXT?

we will send you a proof with your information plugged in. you are given a chance to approve this file before we move forward with production. 
note: you are only given one round of revisions on this wording

WE LOVE THE OPTIONS YOU HAVE BUT WE ARE LOOKING FOR SOMETHING MORE CUSTOM,
IS THIS AVAILABLE?

from weddings to birthdays- please visit www.papellerie.com for your custom paper needs! 

CUSTOM PRODUCT ORDERS

ARE YOUR CUSTOM PRODUCTS ONLY FOR WEDDINGS?

absolutely not! we have had clients use their custom products for their employees, birthday parties, and even to just market their businesses.

The beauty of being able to order a low quantity is that they can be very versatile. 

I'VE SENT MY PDF ARTWORK/WORDING CONTENT, WHEN SHOULD I EXPECT A PROOF?

our designers are working hard to get this back to you as soon as possible.

You should expect the first proof (with two options) via email within 3-4 business days.

After this, you have one round of revisions before they are released into production.

 

SHIPPING + PICK UP

HOW SOON WILL I RECEIVE MY ORDER?

Estimated shipping times are listed in the description of your items. If the item is in stock (not custom)
shipping/pick up will be faster. 

IF I CHOOSE TO PICK UP MY ITEMS, WHERE ARE YOU LOCATED AND WHEN CAN I STOP BY?

we are located in the Heights in Houston, Texas.

the address is 401 West 9th street Houston, Texas 77007. 
we are open from 9am to 5pm M-F. 

RETURNS

WHAT IS YOUR RETURN POLICY?

all purchases are final unless we've made an error on our end of course

DO YOU SHIP PACKAGES INTERNATIONALLY?

we do not ship internationally at this time

CAN I TRACK MY ORDER? IS THERE A SHIPPING COST?

if you choose to ship via FedEx then we will send a tracking number to your email address.
shipping cost will vary based on method used. 

OTHER

I LOVE YOUR PRODUCTS BUT I WANT SOMETHING CUSTOM FOR MYSELF, CAN YOU MAKE IT HAPPEN?

yes! we have a few options available in our store but for other inquiries please email us at
shop@papellerie.com for a custom quote. 

HAVE A SUGGESTION ON A PRODUCT WE CURRENTLY DO NOT OFFER?

please email us with any suggestions or feedback at shop@papellerie.com, we would love to hear from you :)